Our Refund Promise

We stand behind the quality of our products. If you're not fully satisfied, we offer a straightforward refund process for eligible items.

Eligibility Requirements

To qualify for a refund:

• Request must be made within 30 days of delivery

• Items must be unworn, unwashed, and in original condition

• All original tags and packaging must be intact

Non-Refundable Items

• Accessories (socks, hats, etc.)

• Items marked "Final Sale"

• Gift cards

How to Request a Refund

1. Email [email protected] with your order number

2. Specify which item(s) you're returning and reason

3. We'll send a prepaid return label within 24 hours

4. Ship items back using provided label

Refund Processing

• Refunds are issued to original payment method

• Processing begins once we receive and inspect returned items

• Allow 5-10 business days for refund to appear in your account

• Original shipping costs are non-refundable

Defective or Wrong Items

Contact us within 7 days of delivery with photos. We'll provide a prepaid return label and process a full refund or replacement immediately.

Questions?

Contact [email protected]
We respond within 24 hours on business days.

Updated: January 2024
AEUSSHOP Team